National Casino Responsible Gaming
At National Casino, gambling should always be treated as entertainment and a leisure activity, not a way to make money or solve financial difficulties. Outcomes are based on chance and, like any form of paid entertainment, playing can result in losses.
This Responsible Gaming policy explains how National Casino promotes safer play for customers in Australia, the tools available to help you manage your activity, and where to find independent support if gambling stops feeling enjoyable or becomes hard to control.
Our Commitment to Responsible Gambling
National Casino is committed to providing a gaming environment that supports informed choices, balanced play, and early intervention where appropriate. Responsible gambling is a shared responsibility: we aim to offer practical account tools and clear information, while players are encouraged to set personal boundaries and play within their means.
We also recognise that gambling-related harm can affect individuals, families, and communities. Our approach focuses on prevention, transparency, and directing customers to independent professional support when needed. This policy is designed to be read alongside the site’s account and payment features, so you can understand what options are available and how to access them.
Recognising Problem Gambling
Gambling harm can develop gradually and may not be obvious at first. A key warning sign is when play stops being enjoyable and begins to feel necessary, stressful, or difficult to stop. Problem gambling is not defined by how often you play alone; it can be indicated by the impact gambling has on your finances, wellbeing, or relationships.
Common indicators may include:
- Spending more time or money than intended, or regularly chasing losses.
- Borrowing money, using credit, or selling items to fund gambling.
- Neglecting work, study, family, or social commitments due to gambling.
- Hiding gambling activity or feeling guilt, irritability, or anxiety about play.
- Difficulty taking breaks, stopping after a win, or sticking to set limits.
- Gambling to escape stress, low mood, or personal problems.
If any of these feel familiar, consider taking a pause and using the tools described below. Early action can prevent more serious harm.
Self-Assessment and Limits
Self-awareness is one of the most effective ways to reduce risk. National Casino encourages players to check in regularly on whether gambling still feels enjoyable and affordable. Ask yourself whether you are playing within your budget, whether gambling is affecting your mood, and whether you can stop without frustration.
Practical limit-setting is also important. Depending on the features available in your account, you may be able to apply controls such as:
- Deposit limits to cap the amount you can add to your account over a defined period.
- Loss limits to restrict the amount you can lose over a set timeframe.
- Reality checks that provide on-screen reminders about time spent and recent activity.
- Cooling-off periods to lock play for a short, defined break when you need time away.
- Self-exclusion to block access for a longer period when gambling is no longer manageable.
Limits are most effective when set before you start playing, rather than after a loss or a stressful session. If you need help choosing suitable settings, consider starting with a conservative budget and adjusting only after a period of stable, comfortable play.
Responsible Gaming Tools
National Casino provides responsible gaming features designed to help you make informed choices and control your activity. Availability may vary by product or device, and some tools may require you to confirm changes to prevent impulsive adjustments.
- Account history and transaction views so you can review deposits, withdrawals, and gameplay activity.
- Session and time-management features, including reminders where available, to help you track time spent playing.
- Deposit controls and spending management options to help you stay within a set budget.
- Temporary account breaks (cooling-off) that restrict access for a selected period.
- Self-exclusion requests that restrict access for an extended period and help reduce temptation to return too soon.
- Communication preferences that allow you to manage or opt out of certain promotional messages.
- Information prompts and safer-gambling messages within relevant parts of the site to support decision-making.
These tools are intended to reduce risk, but no tool can guarantee harm prevention on its own. If you feel you are losing control, a longer break and independent support may be the safest option.
Support and Assistance
If gambling becomes difficult to control, seeking professional help is a responsible and practical step. Support is available whether you are experiencing gambling harm yourself or you are concerned about someone else.
You can contact National Casino customer support to ask about available safer gambling tools and account options at [email protected].
For independent external support services in Australia, the following organisations can provide information and counselling. These services are not operated by National Casino and are not presented as partners; they are independent resources that may assist you confidentially:
- Gambling Help Online
- Australian Government – Gambling Support Services
- National Gambling Helpline (1800 858 858), a free and confidential support service for people affected by gambling.
If you feel at immediate risk of harm, consider reaching out to a trusted person and seeking urgent support from appropriate local services.
Underage Gambling
Only individuals aged 18+ or older may use the National Casino website. Underage gambling can cause serious harm and is not acceptable under any circumstances.
We encourage parents, guardians, and other responsible adults to take active steps to prevent minors from accessing gambling services. This includes supervising device use, securing account credentials, and using filtering or blocking software where appropriate.
If you suspect that a minor has accessed an account or used payment methods for gambling, take immediate steps to block access and seek assistance to address the situation.
Parental Controls
Parental controls are a practical way to reduce the likelihood of minors viewing or accessing gambling content, especially on shared devices. No single control is foolproof, so combining technical safeguards with supervision is recommended.
Consider the following measures:
- Enable device-level restrictions and age filters on computers, tablets, and phones used by minors.
- Create separate user profiles and restrict installation of apps or changes to settings without a password.
- Use content-blocking tools to limit access to gambling-related websites.
- Secure payment methods and avoid saving card details on shared devices or browsers.
- Keep National Casino login details private and use strong, unique passwords.
Where available, you may also use browser settings to restrict access to certain categories of sites. Regularly review device and account security as children’s digital habits change over time.
Tips for Staying in Control
Responsible gambling is easier when you plan ahead and treat play as a paid leisure activity. The following practical steps can help you stay in control while using National Casino:
- Set a budget for gambling that does not affect bills, rent, food, or savings, and stick to it.
- Decide on a time limit before you start and stop when the time is up.
- Take regular breaks; avoid long sessions that can reduce decision-making quality.
- Never chase losses; past results do not improve the chances of future wins.
- Avoid gambling when upset, stressed, tired, or under the influence of alcohol or drugs.
- Use deposit, loss, and session tools early, and keep limits realistic and meaningful.
- Keep gambling separate from everyday finances; consider using a dedicated entertainment budget.
- Balance gambling with other activities and maintain social and recreational time away from screens.
- Review your account history regularly to stay aware of spend and time patterns.
- If you feel control slipping, take a cooling-off break or consider self-exclusion and seek independent support.
Gambling should feel optional. If it starts to feel necessary, secretive, or stressful, it is a strong signal to pause and get help.
Changes to This Policy
National Casino may update this Responsible Gaming policy from time to time to reflect improvements to safer gambling practices, changes to site features, or operational updates. Any revisions will be posted on this page with updated wording so that customers can understand the current approach.
We encourage you to review this policy periodically and to use the available tools proactively. Your wellbeing is more important than any game outcome, and taking a break is always an acceptable choice.
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